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ASSISTANCE

Always looking to serve our customer.

AKOS launches to you (customer) our newest product, Virtual Technical Assistance Plans that will serve to meet your needs and ensure a satisfactory experience with our products and services. 

Our goal is to ensure you have the best possible experience with our products and services, which is why we are excited to introduce our Virtual care plans. 

We have five (5) modalities options, ESSENTIAL, PREMIUM, EXPERT, FULL and EXTRA available for you to choose from and each with different levels of support and features.  

With some of our Virtual KOS Technical Assistance Plans, you will have online   access to a highly trained support team, available 8 hours a day, up to 7 days a week, to solve questions or problems related to our products and services. In addition, you can count on priority online service in case of urgent problems, ensuring a faster and more efficient solution.


There are many advantages in acquiring our Virtual Assistance Plans, we offer several options of support and services, fast and efficient, such as: KOS machine support via form, Support via WhatsApp, Remote access in the client/phone service, Virtual Calibration, Revision and Check -Up Virtual monitoring of the machine (every 6 months), Virtual Support for Physical Movement KOS machine, Support for Machining the Shape 3D, Direct line with Julio and Extra Plan Telephone support for machines from other manufacturers, through detailed information.

Only advantages, so let's be KOS and acquire the plan that adapts to your needs?

 

VIRTUAL TECHNICAL ASSISTANCE PLANS

ESSENTIAL

Support via WhatsApp for Kos Machine Monday to Friday 09:00 to 17:00 response within 3 business hours.
ANNUAL value of this plan:

BRL 1.800.00

PREMIUM

Support via WhatsApp for Kos Machine Monday to Friday 09:00 to 17:00 response within 3 business hours.
Remote access on the Client, telephone service.
Virtual calibration (motors, laser, ddcs and etc.
Virtual review and checkup every 6 months 
ANNUAL value of this plan:

BRL 3,600.00

EXTRA

All the benefits of the full plan with the inclusion of telephone support for machines from other manufacturers, through model information and scheduling with the team via the MANDATORY form.

TALK TO OUR CONSULTANTS BEFORE JOINING THE PLAN..

ANNUAL value of this plan:

BRL 10,500.00

EXPERT

Support via WhatsApp for Kos Machine Monday to Friday 09:00 to 17:00 response within 3 business hours.
Remote access on the Client, telephone answering
Virtual calibration (motors, laser, ddcs and etc.
Virtual review and checkup every 6 months 
Virtual support for physical move of Kos Machine 
Shape 3d Machining Support Monday to Friday 09:00 to 17:00
ANNUAL value of this plan:

BRL 5,400.00

FULL

Support via WhatsApp for Kos Machine Monday to Friday 09:00 to 17:00 response within 3 business hours.
Remote access on the Client, telephone answering
Virtual calibration (motors, laser, ddcs and etc.
Virtual review and checkup every 6 months 
Virtual support for physical move of Kos Machine 
Shape 3d Machining Support Monday to Friday 09:00 to 17:00
Direct line with JULIO, CEO of KOS, Every day 09:00 to 18:00
ANNUAL value of this plan:

BRL 7,200.00

FREE

Kos Machine support via online form with a 5-day deadline for the technician to return via email. Download the form below, fill it out and send it to the email: vendas@kosblanks.com

SEPARATE

Kos Machine Telephone Support Monday to Sunday  09:00 to 17:00
Remote Access on the Client
Virtual calibration (motors, laser, ddcs and etc.)
Virtual review and checkup every 6 months 
Virtual support for physical move of Kos Machine 
Shape 3d Machining Support Monday to Friday 09:00 to 17:00
Hotline with KOS Developer and CEO Every day 09:00 to 18:00
Telephone support from other vendors' machines. Every day 09:00 to 18:00
SERVICE VIA SCHEDULE WITH COMMERCIAL TEAM.
If in doubt, contact us:
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